Shipping policy

Shipping Policy

At Canvas Camp, we are committed to delivering high-quality camping equipment, tents, cooking gear, and outdoor accessories safely and efficiently. Please review our shipping policy below for information about order processing, shipping methods, delivery times, and related details.

Order Processing Time

All orders are processed within 4–7 business days after payment confirmation.

During peak seasons, holidays, or promotional events, processing times may be slightly extended. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Methods & Delivery Times

Standard Shipping (DHL / FedEx)

  • Delivery Time: 7–14 business days
  • Shipping Fee: $12.95 USD
  • Tracking: Included

DHL and FedEx provide reliable international shipping with end-to-end tracking, allowing you to monitor your shipment throughout its journey.

Free Shipping (EMS)

  • Delivery Time: 12–24 business days
  • Shipping Fee: Free on orders over $50 USD
  • Orders below $50 USD may be charged the applicable shipping fee at checkout.
  • Tracking: Included

EMS is an economical shipping option for customers who prefer reduced shipping costs and are comfortable with longer transit times.

Shipping Destinations

We currently ship to most countries worldwide, excluding:

  • Countries and regions within Asia
  • Remote or hard-to-reach areas where delivery services are unavailable or significantly restricted

If you are unsure whether we can ship to your location, please contact our customer support team before placing an order.

Packaging & Shipment Protection

Many of our products, including tents, camping equipment, cookware, and outdoor accessories, require careful handling during transit. To help ensure safe delivery:

  • Products are inspected before shipment.
  • Items are securely packaged using appropriate protective materials.
  • Orders are packed to minimize the risk of damage during transportation.

If your package arrives damaged, please contact us promptly with photos of the packaging and product.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active after shipment. Customers can use the provided tracking number to monitor delivery progress.

Delivery Information

Please ensure that your shipping address is complete and accurate when placing an order.

Canvas Camp is not responsible for delays or delivery issues caused by:

  • Incorrect or incomplete shipping information
  • Failed delivery attempts
  • Customs clearance procedures
  • Severe weather conditions or other circumstances beyond our control

Customs Duties & Taxes

For international shipments, customs duties, import taxes, VAT, or other local fees may be charged by the destination country.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. We recommend checking with your local customs authority before placing an order.

Lost or Delayed Packages

If your package appears significantly delayed or lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

While we will assist whenever possible, delivery times provided are estimates and cannot be guaranteed.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Canvas Camp
2529 Belhaven Drive, Mesquite, TX 75150, USA
Email: support@canvascamp-us.com

Our customer service team will be happy to assist you.